Frequently Asked Questions
Everything you need to know about your Stella & Dot experience.
What is your return policy?
We offer a 30-day return policy for most items in their original condition. Please note that personalized or engraved pieces are final sale and cannot be returned.
How should I care for my Stella & Dot jewelry?
To keep your pieces shining, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place and use a soft cloth for gentle cleaning.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. Expedited shipping options are available at checkout if you need your items sooner.
Are your products hypoallergenic?
Yes, our jewelry is designed to be lead and nickel safe, meeting high standards for quality and safety to ensure comfort for sensitive skin.
Can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Do you offer gift wrapping?
Many of our items arrive in signature Stella & Dot packaging. You can also add a personalized gift message during the checkout process.